Join our team!

Essential Job Functions:

• Responds to incoming inquiries regarding VA appeals and the U.S. Court of Appeals for Veterans Claims (CAVC) process via phone, mail and electronic communication.
• Logs incoming mail and enters documents into the case management system properly.
• Assists with collecting appellant information from the CAVC to prepare information packets to send to pro se appellants.
• Assists with screening of incoming calls and routes to appropriate individuals.
• Assists with entering data into our case management system for new prospective clients; follows up on missing forms or documents, as needed.
• Creates, handles, updates and maintains appellants’ paper and electronic case files, as directed.
• Assists Client Services team with processing incoming mail and scans it to appropriate individual.
• Supports the Program by running key reports to ensure accuracy on a day-to-day basis.
• Prepares and mails client correspondence.
• Works on client-related projects and tasks for other departments as needed.
• Other duties as assigned.

Job Specifications Education and Qualifications

• Bachelor’s degree or 2 years of equivalent experience.
• Experience and knowledge with VA Benefits and/or the VA Claims process helpful.
• Veteran or military/veteran spouse an advantage.

• Exceptional customer service skills.
• Ability to think critically and offer proactive recommendations, information and solutions.
• Excellent written and verbal interpersonal skills that ensure effective communication with a diverse range of internal and external customers.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook; willing and able to be trained in organization’s Prevail case management system.
• Demonstrated skills and track record for high performance and sustained productivity to achieve desired results.
• Exceedingly well organized, professional, and flexible.
• Strong prioritization skills; attention to detail is a must.
• Takes initiative.
• Approaches situations with sense of humor and creativity.

Employment At-Will Disclaimer
The statements herein are intended to describe the general nature and level of work being performed by the employee and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Employment in this position is at-will and subject to termination by the employer or the employee at any time and for any reason, with or without notice. The statements in this job description do not establish a contract for employment and are subject to change at the discretion of the employer.

• Medical, dental and vision insurance with generous employer contribution
• TVC-paid Life, Short-term and long-term disability insurance
• Generous paid vacation/sick time (PTO) and all federal holidays off
• Annual cost of living salary adjustment and separate annual merit increase consideration
• “Summer Fridays” with half day Fridays and four-day holiday weekends from Memorial Day to Labor Day
• Retirement 403b Savings Plan including TVC match up to 3%
• Pre-tax commuter benefits
• Hybrid work environment that allows for working from home but establishes regular in-person office presence several days per week
• Free access to excellent on-site fitness center; rooftop penthouse and deck
• Great location and office environment- blocks away from all metro lines (Farragut West, Foggy Bottom, Dupont Circle (Red, Blue, Orange, Yellow, Silver Lines), numerous restaurants, day care facilities and parking garages

The Veterans Consortium is an Equal Opportunity Employer
It is the policy of The Veterans Consortium that no employee or applicant for employment or services will be discriminated against because of race, color, religion, national origin, age, sex, disability, sexual orientation, political affiliation, family responsibilities or family status, veteran’s status, or any other basis prohibited by law, including the DC Human Rights Act and Language Access Act.