Job Listings

Position Description


Position Title: Legal Docketing Assistant
Component: Program Operations/Client Services
Location: 2101 L Street, NW, Suite 420, Washington, DC 20037
Classification: Full-time Position
Reports to: Manager, Client Services
FLSA Status: Non-Exempt

Position Summary:

The Veterans Consortium seeks to hire a full time Legal Docketing Assistant to advance the cause of justice for veterans and their families, caregivers, and survivors. Duties include operations support for outreach, client intake, screening, case management, general administration, and back-up resource support for all Components of The Veterans Consortium.  Our ideal candidate has a passion to serve veterans, can operate with considerable autonomy, wants to help our organization grow and thrive, and is results-oriented.  Join our team!  We offer competitive compensation and benefits, commensurate with the scope of the position and a candidate’s expertise and experience.  The Veterans Consortium is located at 2101 L Street, NW, Suite 420, Washington, DC  20037.

The Veterans Consortium is the leading national, charitable legal services organization that has provided pro bono legal representation and complementary professional services to veterans and their loved ones or survivors since 1992.  In the past two decades The Veterans Consortium’s volunteers and staff have handled more than 45,000 requests for legal assistance, placed over 5,500 cases for deserving clients, and trained more than 4,000 pro bono attorneys and associated professionals for our National Volunteer Corps.  We are an independent 501(c)(3) nonprofit organization.

Essential Job Functions:

  • Helps maintain and update the docketing information in the database to ensure accurate information.
  • Assists with screening of incoming calls and routes to appropriate individual.
  • Works to provide appropriate information and resources to those seeking assistance.
  • Creates, handles, updates and maintains appellants’ paper and electronic case files, as directed. 
  • Prepares legal documentation and files with the Court of Appeals for client cases.
  • Enters in correspondence and helps respond to incoming VA and Court inquiries via paper and electronic communication.
  • Maintains online and external resource database of referral sources for veterans’ inquiries.
  • Provides back up support for data analytics, new case entry, and cross-checking forms for accuracy.
  • Other duties as assigned.

Job Specifications

Education and Qualifications

  • Bachelor’s degree in administration, or business or 3 years or more equivalent experience.
  • Experience and knowledge with VA Benefits and/or the VA Claims process preferred.
  • Veteran Preferred. Military personnel experience also an advantage.

Knowledge, Skills, and Abilities

  • Exceptional customer service skills.
  • Extreme attention to detail.
  • Ability to think critically and offer proactive recommendations, information and solutions.
  • Excellent written and verbal interpersonal skills that ensure effective communication with a diverse range of internal and external customers.
  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Access/SQL; knowledge of Citrix ShareFile or equivalent secure file transfer tool helpful.
  • Demonstrated skills and track record for high performance and sustained productivity to achieve desired results.
  • Exceedingly well organized, professional and flexible.
  • Takes initiative.
  • Approaches situations with sense of humor and creativity.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this Job, the employee is regularly required to remain in a stationary position for extended periods of time, and frequently communicate. The employee must be able to exchange information with others. This position requires occasional movement inside the office to access file cabinets, office machinery, etc. This position frequently operates a computer and other office machinery such as a calculator, copy machine, and computer printer.  This position requires the incumbent to be able to occasionally reach for, lift and move office equipment, documentation and supplies. Specific vision abilities required by this job include close vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment. During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. The employee must be able to travel up to 10% of time using public and/or personal transportation.

Employment At-Will Disclaimer

The statements herein are intended to describe the general nature and level of work being performed by the employee and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Employment in this position is at-will and subject to termination by the employer or the employee at any time and for any reason, with or without notice. The statements in this job description do not establish a contract for employment and are subject to change at the discretion of the employer.


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The Veterans Consortium is an Equal Opportunity Employer

It is the policy of The Veterans Consortium that no employee or applicant for employment or services will be discriminated against because of race, color, religion, national origin, age, sex, disability, sexual orientation, political affiliation, family responsibilities or family status, veteran’s status, or any other basis prohibited by law, including the DC Human Rights Act and Language Access Act.